PSLLC’s Six Sigma Quality Initiative

In April, 2000, PSLLC began its implementation of the Six Sigma Quality Initiative process. Realizing that our organization had already set high standards for quality, we also realized a need to measure and constantly improve on what the quality we attained.

This process began with a three week course, teaching all our corporate staff, general managers, account managers, and line employees the philosophy of Six Sigma. We all learned MAIC, or measure (with our own measurements of defects per million), analyze, improve and, control.

We also realize that the path to Six Sigma travels through Three, Four and Five Sigma. It will take time to bring our organization to Six Sigma. With this in mind, we have drastically changed our hiring process, training process, and measurement (inspection) process.

Our first model was a G.E. Capital facility in Macon, Georgia. This facility is roughly 380,000 square feet and operates twenty four hours a day, seven days a week. We set our beginning Sigma Level at a Four, and begin a four week study model with our staff. Through complete dedication to the Sigma process, we can proudly say that we have obtained our goal, and we are heading for the ultimate Six Sigma.

We swiftly began this process with all services offered to our clients, and this it is in place in all our local offices throughout the Southeast. We truly believe that this process will has allowed our company to offer products and services far superior to our competitors.

We have also seen a renewed, determined spirit in all our employees. This renewed pride in job, company, and service to our clients has been an exhilarating experience for our corporate staff, general managers and all line employees. Six Sigma has truly changed the way PSLLC does business.

Advance Response Mechanism—ARM

PSLLC utilizes the latest technology to insure the quality of the services we offer. In 2001, we developed the Advanced Response Mechanism (ARM) to better assist in the inspection process.

Using a Personal Digital Assistant (PDA), our managers and general managers, twice a month, complete a quality inspection of your facilities. In this process, adherence to specifications, deviations, maintenance issues, and customer perception are all taken into consideration. This inspection is then sent in e-mail form to any or all primary account contacts. A hard copy is given to the building managers the day of inspection, and serious quality issues are dealt with that evening.

This process allows us to implement a proactive quality approach.

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